1. Introduction
This Privacy Policy explains how Redondo Beach Auto Gallery ("RBAG," "we," "us," or "our"), located at 339 South Pacific Coast Highway, Redondo Beach, California 90277, collects, uses, shares, and protects your personal information when you visit rbautogallery.com, purchase products or services from us, visit our dealership, enroll in The Come Up Academy, or otherwise interact with us (collectively, the "Services").
This policy is written in plain English. If anything is unclear, email us at hello@rbautogallery.com.
2. Information We Collect
We collect information in three ways: (a) information you give us directly, (b) information collected automatically when you use the Site, and (c) information we receive from third parties.
2.1 Information You Give Us Directly
- Contact information: name, email address, phone number, mailing address
- Account information: username, password (hashed), profile information
- Appointment information: the vehicle you're interested in, preferred date and time, notes
- Course / Mentorship enrollment: information needed to fulfill your purchase and grant access (handled primarily by our payment processors)
- Vehicle purchase information: driver's license, insurance information, financing application details, trade-in information (if applicable)
- Communications: any messages you send us via email, text, web form, Discord, or in person
2.2 Information Collected Automatically
- Device & browser data: IP address, browser type and version, operating system, device type
- Usage data: pages viewed, time spent, referring URL, click activity
- Cookies & similar technologies (see Section 6)
2.3 Information from Third Parties
- Payment processors (Stripe, Whop): transaction confirmations, last 4 digits of payment card, billing address. We do NOT receive or store full payment card numbers.
- Lenders & financing partners: credit decision results when you apply for vehicle financing through us
- Vehicle history providers (e.g., Carfax): vehicle history reports for vehicles we list
- Social platforms (Discord, Instagram, etc.): your username and any information you make publicly available when interacting with us
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Services
- Process Course, Mentorship, and Vehicle purchases
- Confirm appointments and follow up on test drives
- Send transactional messages (purchase confirmations, account info, refund handling, appointment reminders)
- Send marketing communications (only if you've opted in — you can unsubscribe anytime)
- Provide customer support
- Comply with legal obligations (tax, DMV reporting, dealer licensing requirements)
- Detect and prevent fraud or abuse
- Enforce our Terms of Service
5. Payment Information
All online payments are processed by Stripe (for direct payments and the Mentorship program) and Whop (for the Course). These processors handle and securely store your full payment card information — we never see, store, or transmit your full card number. We only receive payment confirmation details and the last four digits of your card for our records.
For in-person vehicle purchases, payment information is handled per our standard dealership procedures and the documentation you sign at the time of sale.
7. Third-Party Services We Use
| Service | Purpose | Their Privacy Policy |
|---|---|---|
| Stripe | Payment processing | stripe.com/privacy |
| Whop | Course delivery & community | whop.com/legal/privacy |
| Discord | Student community | discord.com/privacy |
| Netlify | Website hosting | netlify.com/privacy |
| Google Maps | Location embed on Visit section | policies.google.com/privacy |
| Carfax | Vehicle history reports | carfax.com/privacy |
Each of these services has its own privacy practices. Review their policies for full details.
8. Data Security
We take reasonable and appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS), limited employee access, and reliance on industry-standard third parties for payments and hosting. However, no system is 100% secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials.
9. Data Retention
We retain personal information only for as long as needed to:
- Provide the Services to you
- Comply with legal obligations (tax records, DMV-required vehicle sale records, etc.)
- Resolve disputes and enforce our agreements
Vehicle sale records are retained as required by California law (typically a minimum of seven years for dealers). Course access records are retained for the duration of your enrollment plus a reasonable period afterward for support and dispute resolution.
10. Your Rights (Including California Residents)
Depending on where you live, you may have the following rights regarding your personal information:
- Right to know: request what personal information we have collected about you
- Right to delete: request that we delete your personal information (subject to legal exceptions)
- Right to correct: request that we correct inaccurate information
- Right to opt out of sale or sharing: we do not sell or share your personal information for cross-context behavioral advertising — but if that ever changes, you'll have the right to opt out
- Right to non-discrimination: we will not discriminate against you for exercising any of these rights
10.1 California Consumer Privacy Act (CCPA / CPRA)
California residents have the rights listed above under the California Consumer Privacy Act and California Privacy Rights Act. To submit a rights request, email hello@rbautogallery.com with the subject line "Privacy Rights Request" and a description of your request. We may need to verify your identity before fulfilling the request.
You may also designate an authorized agent to make a request on your behalf, subject to our verification of the agent's authority.
Under CCPA, the categories of personal information we collect include: identifiers (name, email, IP address), customer records (phone, billing address), commercial information (purchases), internet activity (Site usage), geolocation (approximate, from IP), and professional information (only if relevant to your purchase). We disclose these for business purposes only — never sold.
11. Children's Privacy
The Services are not directed to children under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently collected such information, we will delete it. If you believe a minor has provided us with personal information, please contact us immediately.
12. Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. There is no industry consensus on how to interpret DNT signals, and the Site currently does not respond to them. If a future standard emerges, we will reassess.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. For material changes, we'll use reasonable efforts to notify you (such as a Site banner or email). Continued use of the Services after any update constitutes acceptance.
14. Contact Us
For any privacy question, request, or concern:
Email: hello@rbautogallery.com
Subject line: Privacy Request
Mailing address: Redondo Beach Auto Gallery, 339 South Pacific Coast Highway, Redondo Beach, CA 90277
For our Terms of Service, see rbautogallery.com/terms.